Privacy Policy

Privacy Policy

Effective Date: April 1, 2025

One Hope Project (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through SMS (text messaging), email, or other channels.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form

• Request services

• Subscribe to our newsletter

• Communicate with us via phone, email, or text

This information may include your name, email address, phone number, and any other details you choose to share.

2. How We Use Your Information

We use the information we collect to:

• Provide services and respond to inquiries

• Schedule and confirm appointments

• Share important updates, resources, or events

• Support your journey through recovery-related services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Text Messaging and SMS Consent

By providing your phone number and opting in, you consent to receive SMS communications from One Hope Project. These may include appointment reminders, check-ins, or relevant service information.

• Message Frequency: Varies based on your service engagement

• Message & data rates may apply depending on your carrier

• Text STOP at any time to opt out of receiving text messages

• Text HELP for help or support

We use Dialpad as our SMS service provider to ensure secure and compliant communications.

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss. Only authorized personnel have access to your information, and all communications are handled with confidentiality and care.

5. Your Rights

You have the right to:

• Access and review your personal information

• Request corrections or updates

• Withdraw consent for communications at any time

To exercise these rights, please contact us at:
📧 [email protected]
📞 (309) 501-1991

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here, and the updated date will reflect the revision. Continued use of our site or services indicates your acceptance of any changes.